HiClinic ("we", "our", "us") is committed to protecting the privacy and security of clinic owners, staff, and patients who interact with our platform. This Privacy Policy explains how we collect, use, store, and protect information when you use HiClinic's services. By using HiClinic, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services.

a. Information You Provide
When you sign up or use HiClinic, we may collect:

  • Name, email address, phone number
  • Clinic name, location, and business details
  • Login credentials
  • Payment and billing information

b. Patient Information (on behalf of clinics)
HiClinic processes patient data only on behalf of the clinic. This may include:

  • Patient name and contact details
  • Appointment history
  • Communication records (SMS, email, chat)

We do not own patient data. The clinic remains the data controller.

c. Automatically Collected Information

  • Device and browser information
  • IP address and usage data
  • Interaction data (pages visited, features used)

2. How We Use Information

We use collected information to:

  • Provide and operate HiClinic services
  • Automate communication (missed call text-back, reminders, review requests)
  • Improve platform performance and user experience
  • Process payments and manage subscriptions
  • Provide customer support
  • Ensure security and prevent misuse

We do not sell personal or patient data.

3. How Patient Data Is Handled

HiClinic acts as a data processor, meaning:

  • Clinics control how patient data is used
  • We process data strictly based on clinic instructions
  • Patient communication is sent only within an existing clinic relationship

We do not contact patients independently or use their data for unrelated marketing.

4. Data Storage and Security

We take security seriously because healthcare data isn't something you casually mess up.

Security Measures Include:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers and controlled access
  • Role-based permissions
  • Regular monitoring and system updates

We store data only as long as necessary to provide services or meet legal obligations.

5. Sharing of Information

We do not sell or rent data. We may share information only in these situations:

  • With trusted service providers (hosting, analytics, payment processing)
  • To comply with legal obligations
  • To protect rights, safety, or prevent fraud

All third parties are required to handle data securely and only for agreed purposes.

6. Cookies and Tracking

HiClinic uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze usage and performance
  • Enhance user experience

You can control cookies through your browser settings.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing

For patient data, requests should be directed to the clinic directly, since they control that data.

8. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements

When data is no longer needed, it is securely deleted or anonymized.

9. Third-Party Integrations

HiClinic may integrate with third-party tools (e.g., CRM systems, communication platforms).

We are not responsible for the privacy practices of these external services. You should review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify users through:

  • Email
  • Platform notifications

Continued use of HiClinic means you accept the updated policy.

11. Contact Information

For any questions about this Privacy Policy or data handling:

HiClinic Support Email: support@hiclinic.ca