These Terms of Service ("Terms") govern your access to and use of HiClinic's platform, services, and software ("Services"). By accessing or using HiClinic, you agree to be bound by these Terms.
1. Description of Services
HiClinic provides a software platform designed to support clinics with:
- Patient communication management
- Workflow automation (including missed call responses, reminders, and review requests)
- Lead tracking and patient interaction management
- Operational and marketing support tools
HiClinic does not provide medical advice or healthcare services.
2. Eligibility
To use HiClinic, you must:
- Be at least 18 years of age
- Have the authority to enter into an agreement on behalf of a clinic or organization
- Provide accurate and complete information during registration
3. Account Responsibilities
Users are responsible for:
- Maintaining the confidentiality of account credentials
- All activities conducted under their account
- Ensuring authorized use by their staff and team members
4. Acceptable Use
You agree to use HiClinic in compliance with all applicable laws and regulations. You must not:
- Use the platform for unlawful or fraudulent purposes
- Send unauthorized or unsolicited communications
- Attempt to disrupt or compromise the platform's security
- Misuse patient or personal data
HiClinic reserves the right to suspend or terminate accounts that violate these conditions.
5. Patient Data and Compliance
- Clinics are responsible for obtaining appropriate consent for collecting and using patient data
- HiClinic acts as a data processor and handles patient information only on behalf of the clinic
- Users must comply with all applicable data protection and healthcare regulations
6. Subscription, Billing, and Payments
a. Subscription
- HiClinic services are offered on a subscription basis.
b. Billing
- Payments must be made in accordance with the agreed billing cycle
c. Changes to Pricing
HiClinic reserves the right to update pricing with prior notice.
7. Free Trial
HiClinic may offer a free trial period:
- No payment is required during the trial period
- Access to features may vary
- Continued use after the trial may require a paid subscription
8. Cancellation and Termination
a. By the User
- Subscriptions may be canceled at any time
- Cancellation becomes effective at the end of the billing cycle
b. By HiClinic
HiClinic may suspend or terminate access if:
- These Terms are violated
- Payments are not made
- The platform is misused
9. Intellectual Property
All rights, title, and interest in HiClinic's platform, software, and content remain the exclusive property of HiClinic.
Users may not:
- Copy, distribute, or reproduce any part of the platform
- Reverse-engineer or attempt to replicate the service
10. Third-Party Integrations
HiClinic may integrate with third-party services.
HiClinic is not responsible for the performance, policies, or data practices of these external services.
11. Service Availability
HiClinic aims to provide reliable service but does not guarantee uninterrupted access.
Maintenance, updates, or technical issues may result in temporary disruptions.
12. Limitation of Liability
To the fullest extent permitted by law, HiClinic shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or business opportunities
Total liability shall not exceed the amount paid by the user in the preceding billing period.
13. Disclaimer of Warranties
HiClinic is provided on an "as is" and "as available" basis.
HiClinic does not guarantee:
- Specific business outcomes or results
- Error-free or uninterrupted operation
14. Modifications to Terms
HiClinic may update these Terms from time to time.
Users will be notified of significant changes, and continued use constitutes acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Canada and, where applicable, the laws of the Province of British Columbia, without regard to conflict of law principles.
16. Contact Information
For questions regarding these Terms:
HiClinic Support
Email: support@hiclinic.ca